cha-cha-cha!

that's right i forgot to mention i used chacha.com the other day to help a patron(after the fact.. I promise to be quicker next time) with a guide. thank you very much! it was totally cool. i was at bp no librarian in sight. had called bu let the patron talk to a librarian. patron still didn't get what they wanted and left frustrated**only because she was wanting info from a book#she had tried surfing the net*google* and couldn't find anything# and we had nothing** yikes. I thought about 2.0 and what I could have done better. I tried chacha.com with guide they asked how they could help i typed in my question he immediately brought up 3 different links to help me out. I will definitely try that next time.